RFLXNS Return, Exchange & Refund Policy

Last updated: August 2026

At RFLXNS, we carefully inspect products before dispatch. As our collections may include limited and exclusive drops, we operate an exchange-based policy rather than a general return policy.

1. No General Returns

RFLXNS does not offer a general return option.

Customers cannot return an order for:

• Change of mind;

• Personal preference;

• No longer wanting the product;

• Colour preference;

• Difference in expected fit where the correct size was supplied; or

• Any other reason where the product supplied matches the order placed.

RFLXNS does not provide a refund simply because a customer no longer wants the product.

2. Size & Product Exchanges

Customers may request an exchange for a different size or another product, subject to the conditions below.

A standard customer-requested exchange is subject to a ₹150 exchange fee.

The requested replacement must be available at the time the exchange is approved.

Customers are responsible for selecting their preferred size by referring to the size chart provided on the relevant product page.

3. Exchanges Due to an Error by RFLXNS

If RFLXNS:

• Sends the wrong size;

• Sends the wrong product; or

• Sends a product that is damaged or has a manufacturing defect attributable to RFLXNS,

the eligible exchange will be provided free of charge.

Such issues must generally be reported within 3–5 days of delivery.

RFLXNS may request clear photographs and/or videos of the product, packaging, tags and the issue for verification.

4. Exchange Options

For an approved exchange, the customer may, subject to availability:

• Exchange for another size of the same product;

• Exchange for another product of equal value;

• Select a higher-priced product by paying the price difference;

• Receive wallet credit for the applicable value; or

• Use a combination of the above where approved by RFLXNS.

If the selected replacement is unavailable, RFLXNS may offer wallet credit or another suitable replacement option.

5. Condition of Products

Products submitted for exchange must generally be:

• Unworn;

• Unwashed;

• Unaltered;

• Free from customer-caused damage; and

• Accompanied by original tags and packaging where applicable.

RFLXNS may reject an exchange if the product has been worn, washed, altered or damaged by the customer, except where the issue itself is attributable to RFLXNS.

6. Exchange Fee

For a customer-requested size or product exchange, a ₹150 exchange fee applies.

The ₹150 fee does not apply where the exchange is required because RFLXNS sent the wrong product/size or where a verified product defect or damage is attributable to RFLXNS.

7. Refunds

RFLXNS does not provide cash, card, UPI or bank-account refunds for ordinary customer-requested returns or change-of-mind requests.

Where a refund or monetary remedy is applicable, including where required by applicable law, RFLXNS may provide the applicable value through RFLXNS wallet credit, subject to applicable law.

RFLXNS wallet credit is valid for 1 year from the date of issue.

8. Sale and Limited-Drop Products

Sale, clearance and limited-drop products may be subject to specific terms displayed on the relevant product or order page.

Unless otherwise stated or required by applicable law, such products are not eligible for customer-requested exchanges.

9. Exchange Request

To request an exchange, contact:

Email: isthatyou@rflxns.in
Instagram: @rflxnsluxe

Please provide:

• Order number;

• Name used for the order;

• Product purchased;

• Requested replacement size/product; and

• Photographs/videos where requested.

RFLXNS will review the request and communicate the next steps.

10. Exchange Shipping

Where the exchange is required because of an error or verified defect attributable to RFLXNS, RFLXNS will bear the applicable exchange shipping cost.

For a customer-requested size or product exchange, the applicable ₹150 exchange fee will apply.

11. Wallet Credit

Where wallet credit is issued, it will be valid for 1 year from the date of issue and may be used toward eligible future purchases from RFLXNS.

Wallet credit is not transferable or redeemable for cash, except where required by applicable law.

12. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

RFLXNS Shipping Policy

Last Updated: August 2026

At RFLXNS, we aim to make sure your order reaches you safely and within the estimated delivery timeline. Please read the following shipping information before placing your order.

1. Shipping Locations

RFLXNS currently ships within India only.

We do not currently offer international shipping.

2. Shipping Charges

Free shipping is available on all eligible RFLXNS orders.

There are no standard shipping charges added to eligible orders at checkout.

If any additional shipping charge applies to a specific order or service, it will be clearly communicated to you before the order is confirmed.

3. Order Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, we generally require 3–7 days to process and dispatch your order.

Processing time includes:

• Order verification;

• Product quality checks;

• Packing; and

• Handover of the package to our delivery partner.

During product launches, limited drops, sales, promotional periods, holidays or periods of unusually high order volume, processing may take longer than the usual timeframe.

If there is a significant delay in dispatch, we will make reasonable efforts to communicate the delay.

4. Delivery Timeline

After dispatch, orders are generally delivered within 5–11 days.

Delivery timelines may vary depending on:

• Delivery location;

• Courier availability;

• Weather conditions;

• Public holidays;

• Transportation conditions;

• Remote or difficult-to-service locations; and

• Other circumstances outside the reasonable control of RFLXNS or its delivery partners.

The delivery timeline is an estimated timeframe and not a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact information provided while placing the order.

Customers are responsible for checking the tracking information and ensuring that someone is available to receive the package where required.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete information at checkout, including:

• Full name;

• Complete delivery address;

• PIN code;

• Email address; and

• Any other information required for successful delivery.

RFLXNS will not be responsible for delivery delays, failed deliveries or additional costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be re-shipped because incorrect information was provided by the customer, additional shipping charges may apply.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

If an order cannot be delivered because the customer is unavailable, refuses to accept the package, provides an incorrect address or otherwise prevents delivery, the order may be returned to RFLXNS.

For COD orders, repeated refusal or non-acceptance of deliveries may affect the customer's eligibility for future COD orders.

8. Cash on Delivery

Cash on Delivery (COD) is available only on eligible orders and PIN codes and may be subject to order-value limits.

COD availability may also depend on the customer's previous order history.

Accounts with repeated COD non-acceptance or cancellations may be restricted to prepaid payment methods.

For selected COD orders, RFLXNS may send a confirmation call or SMS before dispatch. Customers may be required to confirm their order before it is dispatched.

An order that is not accepted at the time of delivery without a valid reason may be treated as a failed delivery.

RFLXNS reserves the right to modify, restrict or withdraw COD availability at its discretion, subject to applicable law.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, RFLXNS cannot guarantee delivery on a particular date.

Delivery may be delayed because of circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Strikes or transportation disruptions;

• Government restrictions;

• Public holidays;

• Courier service disruptions;

• Incorrect delivery information;

• Technical issues; or

• Other unforeseen circumstances.

A delay in delivery does not automatically make an order eligible for cancellation, return or refund, except where required by applicable law.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact RFLXNS as soon as possible.

If the product inside the package is damaged or defective due to an issue attributable to RFLXNS, please contact us within 3–5 days of delivery.

We may request photographs or videos of the package, product and packaging to investigate the issue.

For eligible cases, please refer to our Return, Exchange & Refund Policy.

11. Wrong Product or Wrong Size

If you receive a product or size different from what you ordered, please contact us within 3–5 days of delivery.

After verification, RFLXNS will arrange an eligible exchange without the ₹150 standard exchange fee where the error is attributable to RFLXNS.

12. Customer-Requested Exchanges

RFLXNS allows customers to request an exchange for another size or product, subject to availability and our Return, Exchange & Refund Policy.

A ₹150 exchange fee applies to standard customer-requested exchanges.

This is an exchange service and does not constitute a general return or refund option.

13. Limited Drops

Some RFLXNS products are released as limited or exclusive drops.

Such products may have limited quantities and may not be restocked.

Orders containing limited-drop products may require additional processing time during periods of high demand.

Any specific shipping or availability information displayed on the relevant product page will apply to that product.

14. Contact Us

For shipping-related questions, order tracking, delivery issues or other order-related concerns, contact:

Email: isthatyou@rflxns.in

Instagram: @rflxnsluxe

When contacting us about an existing order, please include your order number so that we can assist you efficiently.

15. Policy Updates

RFLXNS reserves the right to update this Shipping Policy from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Nothing in this Shipping Policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

RFLXNS Privacy Policy

Last Updated: August 2026

RFLXNS ("RFLXNS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our brand.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

By using the RFLXNS website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with RFLXNS, we may collect the following information.

A. Information You Provide to Us

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with RFLXNS, we may collect:

• Full name;

• Email address;

• Phone number, where provided;

• Billing information;

• Shipping and delivery address;

• PIN code;

• Order details;

• Products purchased;

• Exchange-related information;

• Customer support communications; and

• Any other information you voluntarily provide to us.

B. Payment Information

We offer payment options including:

• UPI;

• Credit cards;

• Debit cards;

• Net banking;

• Razorpay;

• Cashfree; and

• Cash on Delivery for eligible orders.

Payments may be processed through third-party payment service providers such as Razorpay and Cashfree.

Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.

RFLXNS does not intend to store your complete credit/debit card credentials, UPI PIN, banking passwords or other highly sensitive payment authentication information on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

2. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Products viewed;

• Referring website or source;

• Approximate location information;

• Date and time of website activity; and

• Other technical information necessary to operate and improve the website.

This information may be collected through Shopify and technologies such as cookies, pixels and similar technologies.

3. Cookies and Similar Technologies

RFLXNS may use cookies and similar technologies to:

• Keep the website functioning properly;

• Remember customer preferences;

• Maintain shopping carts;

• Understand how visitors use the website;

• Improve website performance;

• Measure marketing and advertising effectiveness; and

• Provide relevant content or advertising where applicable.

You may be able to manage or disable certain cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil orders;

• Confirm and deliver purchases;

• Process payments;

• Provide Cash on Delivery services;

• Process exchanges;

• Provide customer support;

• Respond to enquiries and complaints;

• Communicate regarding your orders;

• Send order confirmations and shipping updates;

• Prevent fraudulent or unauthorized transactions;

• Maintain and improve our website;

• Understand customer preferences and website usage;

• Improve our products and services;

• Administer promotions and offers;

• Communicate marketing information where permitted; and

• Comply with applicable legal and regulatory requirements.

5. Marketing Communications

Where permitted and where you have provided appropriate consent or otherwise allowed us to do so under applicable law, RFLXNS may send promotional communications about:

• New drops;

• Product launches;

• Limited releases;

• Offers;

• Discounts;

• Brand updates; and

• Other RFLXNS-related information.

You may opt out of promotional communications by following the unsubscribe instructions in the relevant communication or contacting us at:

isthatyou@rflxns.in

You will generally continue to receive essential transactional communications relating to orders, payments, shipping, exchanges or customer-service matters where necessary.

6. How We Share Your Information

We may share information with trusted third parties where reasonably necessary to operate RFLXNS and provide our services.

These may include:

Shopify

Our online store is operated using Shopify. Shopify may process information necessary to operate the website, process orders and provide related services.

Payment Providers

Payment information may be processed by third-party payment providers such as Razorpay and Cashfree.

Delivery and Logistics Partners

We may share relevant information, such as your name, phone number and shipping address, with courier or logistics providers to deliver your order.

Service Providers

We may use third-party providers for services such as:

• Website operations;

• Analytics;

• Marketing;

• Customer support;

• Fraud prevention;

• Technology services; and

• Other business functions.

We only intend to share information that is reasonably necessary for the relevant service or purpose.

7. Legal and Regulatory Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests from government authorities;

• Protect our legal rights;

• Investigate fraud or abuse;

• Enforce our Terms of Service; or

• Protect the safety and security of RFLXNS, our customers or others.

8. Data Security

RFLXNS takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and other personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining orders;

• Providing customer support;

• Managing exchanges and wallet credits;

• Maintaining business and financial records;

• Preventing fraud and abuse;

• Complying with legal obligations; and

• Resolving disputes.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Wallet Credit

If you receive RFLXNS wallet credit as part of an approved exchange or other eligible transaction, we may retain information necessary to administer that wallet credit, including:

• Customer identification details;

• Order information;

• Wallet credit amount; and

• Date of issuance and expiry.

RFLXNS wallet credit is generally valid for 1 year from the date of issue, subject to our Return, Exchange & Refund Policy and applicable law.

11. Children's Privacy

The RFLXNS website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services, including social-media platforms and payment providers.

RFLXNS is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Instagram and Social Media

RFLXNS may maintain social-media accounts, including Instagram.

If you interact with RFLXNS through social-media platforms, information you provide or make publicly available may be visible to us and may also be processed by the relevant social-media platform according to its own policies.

Our Instagram account is:

@rflxnsluxe

If we wish to use customer photographs, videos or other user-generated content for promotional purposes, we may request appropriate permission before using the content beyond the context in which it was originally shared.

14. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications; and

• Raise a privacy-related complaint or grievance.

Certain information may need to be retained where required by law or where there is a legitimate reason to retain it.

To make a privacy-related request, contact:

Email: isthatyou@rflxns.in

15. Grievance Redressal

If you have a privacy-related complaint, concern or grievance, you may contact:

Grievance Contact: RFLXNS Customer Support
Email: isthatyou@rflxns.in
Instagram: @rflxnsluxe

Please include sufficient information about your concern so that we can investigate and respond appropriately.

RFLXNS will address grievances within the timelines prescribed under applicable law.

16. Changes to This Privacy Policy

RFLXNS may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions regarding this Privacy Policy or how RFLXNS handles personal information, contact us at:

RFLXNS

Email: isthatyou@rflxns.in

Instagram: @rflxnsluxe

Location: Delhi, India

Nothing in this Privacy Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

1. Returns and Exchanges

RFLXNS does not offer a general return option or refunds for change-of-mind requests.

Customers may request an exchange for a different size or another product, subject to product availability and the conditions in our Return, Exchange & Refund Policy.

A standard customer-requested size or product exchange is subject to a ₹150 exchange fee.

Where RFLXNS sends the wrong size, wrong product, or a product that is damaged or defective due to an issue attributable to RFLXNS, the eligible exchange will be provided free of charge.

Eligible issues should generally be reported within 3–5 days of delivery.

For complete conditions, please refer to our Return, Exchange & Refund Policy.

2. Grievance Redressal

RFLXNS is committed to addressing customer complaints and grievances relating to purchases, products, payments, delivery, exchanges and other matters concerning the use of our website.

Customers may submit a grievance by contacting:

Grievance Contact: RFLXNS Customer Support
Email: isthatyou@rflxns.in
Instagram: @rflxnsluxe

When submitting a grievance, customers should provide their order number and sufficient details to allow RFLXNS to investigate the matter.

RFLXNS will acknowledge and address grievances within the timelines prescribed under applicable law.

RFLXNS may request additional information, photographs, videos, order details or other documentation where reasonably necessary to investigate a complaint.

Nothing in this grievance procedure is intended to limit any consumer rights or remedies available under applicable Indian law.